tERMS & cONDITIONS

The Workforce Planning Institute trading as SWP Conference

Submission of a registration is regarded as a firm booking (subject to availability) and acceptance of these terms and conditions.

 


 

Payment

Please note that payment of all fees must be made in full and in cleared funds within 30 days of the submission of your registration. If you submit your registration less than 30 days prior to the first day of an event, then payment of all fees must be made in full and in cleared funds prior to attending the event. The Workforce Planning Institute trading as SWP Conference (the “Company”) reserves the right to cancel any registration without warning at any time prior to the start of the event if all fees due have not been paid by the relevant time. In the event that the Company does not exercise its rights of cancellation prior to the event, delegates whose fees have not been paid by the start of the event shall be required to pay on-site.

In the event of cancellation by the customer, the cancellation charges set out in the Cancellation Policy below shall apply.

Payment can be made using one of the following methods:

  • Bank transfer – please include your invoice number as a reference when making payment.
  • Credit or debit card – by making payment online via the Company’s online merchant service provider.

 

Substitutions may be made at any time without cost. If you wish to substitute a delegate, please contact the Registrations Department at the earliest opportunity.

 


 

VAT/GST

Value Added Tax (VAT) or Goods and Services Tax (GST) will be added to all invoices for admission to events, where local regulations stipulate that such sales are taxable under B2C rules, including the UK, and Australia. In other jurisdictions, the B2B reverse charge rule will apply for VAT-registered customers. For other customers, and for sponsors and exhibitors, the B2B rules will apply. Where VAT or GST is applicable, it is shown and calculated at the then current standard rate. If the rate is altered as a result of government legislation charges may be adjusted accordingly. A tax invoice/receipt will be issued with all registrations.

The Workforce Planning Institute is VAT-registered the UK, and GST-registered in Australia.

 


 

Cancellation Policy

In the event of cancellation by the customer, due to commitments that must be made to suppliers, the following cancellation charges shall apply (unless otherwise indicated on the event website):

  • If the written cancellation is received by the Company at least 30 days prior to the first day of the event, a full refund will be issued.
  • If the written cancellation is received by the Company between 7 and 30 days prior to the first day of the event, a full refund minus a 20% administrative charge will be issued.
  • If the written cancellation is received by the Company less than 7 days prior to the first day of the event, no refund will be issued, but a credit for the amount paid will be applied to a future booking, minus a 20% administrative charge.

 

If you do not notify us that you will not be attending, you will be assumed to have attended and no credit can be issued.

In all cases above, when payment has been made by credit or debit card, the card processing fees charged by the e-commerce gateway provider, which are absorbed by the Company and cannot be recovered from that provider, will be deducted from the amount refunded.

 


 

Event Cancellation

The Company reserves the right to cancel any event at any time and at its sole discretion. In the event of such a cancellation, the Company will refund any registration fees paid via the original method of payment, and this refund shall be the full extent of the Company’s liability to the delegate arising out of such cancellation.

In the event of cancellation, the Company will use reasonable endeavours to alert those who have booked to attend an event or purchased tickets, and details of any cancellation will be posted on the appropriate event website and social media channels. Delegates are responsible for checking this information prior to the event.

 


 

Programme Changes

The Company reserves the right to make alterations to the programme, date and/or venue at any time without prior notice.

 


 

Liability

Delegates are required to comply with the rules and regulations governing the applicable venue and/or accommodation. Delegates shall insure and keep insured any property they bring onto the venue and/or the accommodation, and any such property is brought onto or left at the venue and/or the accommodation at their own risk.

Subject to the other provisions of this section (Liability), the Company shall only be liable to delegates for proven direct losses suffered due to the negligent acts or omissions of the Company, and the Company’s liability for these proven direct losses is limited in total to the amount paid by the delegate to the Company for the relevant event.

The Company expressly excludes any liability for any property damage or loss incurred at any time during the event. The Company shall not be liable for any indirect or consequential losses or damages howsoever arising.

Nothing in these terms and conditions is intended to limit or exclude liability for death or personal injury caused by negligence.

 


 

Non-Discrimination Policy

The Company is committed to providing equality of opportunity and fair treatment for all. We do not discriminate on the basis of gender, age, marital status, sexual orientation, ethnic origin, religion, culture, or disability.

 


 

Data Protection

The information provided by delegates will be recorded and used for administration and promotional purposes. The Company may share this information with sponsors and service providers (including venues and hotels) for the purpose of fulfilling your booking.

By attending the event, you acknowledge that photographs and/or video footage may be taken and used for promotional materials unless you explicitly notify us in writing.

 


 

Governing Law

These terms and conditions are governed by Australian Law.

 

The Workforce Planning Institute

Level 4, 410 Collins St Melbourne, Victoria 3000

[email protected]

(+61) 1300 178 369

Organised by: The Workforce Planning Institute trading as SWP Conference.